FAQs

STANDARD Shipment enables us to offer economical shipment mode.

However, this comes with additional transit time compared to DHL or FedEx Express Shipment. The estimated delivery time for most countries is 10 -15 business days (~2 – 3 weeks), but for some countries (especially, South American & African countries) this can take up to ~6 weeks due to routing through multiple couriers before final delivery.

Your package can also be delivered late due to customs holds at the point of import in destination countries. If your tracking information shows that the shipment is already in your country but has not been delivered yet, you can reach out to your local post office with your tracking number, and they will be able to provide you with most up to date information about your package.

Most countries have customs laws friendly to the import of small packages, and hence, your shipment might not be subjected to any additional import charges.

However, we highly encourage you to check and familiarise yourself with your local import laws and procedures to avoid any issue during package delivery. Customs holds can result in additional delays in the final delivery of your package as well as additional import duties and taxes. Being located in a different country, our support team might not be able to communicate directly with the local customs department on your behalf to clear your package. Therefore, it is highly advisable (especially if you are placing an order via  STANDARD Shipment) to check your local customs regulations before placing an order.

DHL/FedEx shipments will be auto-cleared by the courier company, and any additional charges (if applicable) will be collected by the courier at the time of delivery.